About the job:
LinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world’s workforce in ways no other company can. We’re much more than a digital resume – we transform lives through innovative products and technology.
Searching for your dream job? At LinkedIn, we strive to help our employees find passion and purpose. Join us in changing the way the world works.
We are looking for a Sr. Manager to join our Trust & Safety team in keeping LinkedIn a professional and safe place. In this role, you will be responsible for leading a team of agents who are tasked with protecting the member experience by minimizing exposure to bad content through manual review and enforcement, as well as scoping, prioritizing, and managing projects and initiatives. You will work closely with the engineering, product and legal teams to mitigate spam, abuse, Terms of Service violations, and a variety of other issues dealing with the integrity of the site, and will be involved in a wide array of technical and non-technical projects at any one time.
Develops and maintains a productive, effective, high morale Trust & Safety team
Provide coaching, support, and feedback to ensure the team maintains a high level of productivity and quality
Collaborate and communicate effectively with employees and internal stakeholders such as product, engineering, legal, and customer support to optimize processes, workflows, tools and systems
Manage internal and external escalations from customers, business partners and within the team
Identify and drive key metrics pertaining to abuse and content enforcement
Analyze changes in case volume, identify trends that arise and communicate findings to the appropriate stakeholders
Ensure the team is up-to-date on all policy, process and product changes
Maintain a high level of awareness and knowledge about spam and abuse trends at LinkedIn and throughout the industry
Conduct quarterly and annual reviews for all direct reports and provide feedback to other teammates as needed
Create and coordinate employee morale and wellness programs
Complete other projects as assigned.
Ability to travel, including internationally
Undergraduate degree: Bachelor of Science / Bachelor of Arts
7+ years of experience in content moderation, fraud operations, safety operations, risk management, operations or legal support
3+ years of people management experience
Experience working in the technology industry
Experience working with global teams
Experience with the review and moderation of user-generated content