Twitter-Manager IT – Client Platform Engineering

Seattle, WA, United States; San Francisco, CA, United States; Los Angeles, CA, United States

Responsibility:

What You’ll Do:

  • Actively manage a high-performing team by recruiting excellent talent, developing and rewarding existing talent, managing resources efficiently, and demonstrating great leadership
  • Drive team-wide and individual performance through improvements in process, products and tools
  • Effectively work cross-functionally with stakeholders to deliver the solutions & outcomes that meet internal and external customer needs
  • Act as evangelist for Client Platform Engineering at Twitter
  • Identify requirements for capacity planning, system optimization, scaling, and performance, focusing with the team on ensuring high availability for IT systems
  • Partner with Twitter operations teams to ensure business continuity and  fleet compliance
  • Establish metrics to measure effectiveness and drive improvements
  • Drive technical strategy and partner with IT Product Management in planning and execution of next generation of products, helping build consensus and driving execution
  • Support the use of agile methodologies to drive projects and metrics for the team
  • Develop and manage relationships with customers
  • Communicate effectively with Twitter leadership, IT peers, stakeholders, and end users regarding system and endpoint activities
  • Remain current on industry best practices & emerging technologies. Evaluate their usefulness and applicability to the Twitter environment and our customers

Requirements:

Qualifications:

  • 5+ years IT Management experience
  • Knowledge of endpoint management systems and practices
  • Experience with architectural patterns of large, high-scale endpoint fleets
  • Experience in technical delivery of large scale infrastructure projects with multiple dependencies across teams
  • Background in IT or customer support environments
  • Strong analytical skills, customer empathy, and ability to grow individual careers
  • Ability to thrive in fast-paced environments where the only constant is change
  • Background in MacOS, Windows and ChromeOS endpoint management

Requirements:

  • Proven experience as an IT Manager or similar role
  • Familiarity with Agile framework
  • SOC2/ISO compliance management a plus
  • Organizational and leadership abilities
  • Excellent communication skills
  • Aptitude for problem-solving at scale
  • Creative thinking skills
  • BSc/BA in Computer Science, Engineering or related field
  • Occasional travel as needed