Commerce – Customer Solutions Manager DE 2928

Munich, DE-Germany
Posted 2 months ago
About The Company

This company pioneers short-form video creation and social engagement, boasting a vast, engaged user base. Its platform empowers users with creative tools, filters, and effects. With a diverse content ecosystem, it’s a hub of creativity and expression. The proprietary algorithm ensures personalized content feeds, enhancing user engagement and satisfaction. This company wields significant influence on digital media, making it an invaluable partner for innovative collaborations and marketing endeavors.


Responsibilities

– Responsible for partnering with account management in pre-sales and onboarding strategic merchants in collaboration with product and operation stakeholders.
– Be the trusted technical advisor to merchants. Guide merchants in discovery, design and implementation to integrate e-commerce systems with our platform.
– Provide expert advice based on industry best practices, integration patterns and product knowledge of our platform and target platform, such as Salesforce Commerce Cloud, Shopify, Netsuite, API, etc.
– Align merchants, technology partners, and system integrators to implement successful integrations at macro and micro design phases. Ensures adherence to integration standards, policies and governance.
– Collaborate with clients, technical support and engineering teams in customer issue diagnosis and resolution.
– Gather learnings and market feedback. Provide market insight to guide product roadmap. Scale best practices to achieve long-term success.
– Comfortable managing multiple stakeholders and working different timezone.
– Comfortable running API calls on Postman and debugging seller requests.


Qualifications

– 3+ years of experience with technical account management, pre-sales engineering, solution architecture, customer success management or other technical sales roles for large enterprises.
– Hands on experience with Salesforce Commerce Cloud or Shopify or Netsuite or other OMS platforms. Experience with REST-ful, SOAP APIs a plus.
– Exceptional communication and presentation skills with demonstrated ability to present and influence effectively at all levels of the organization, including engineers, executive and C-level.
– Strong grasp of e-commerce ecosystem and architecture. Expert level knowledge of system integration. Familiar with integration patterns, best practices, prevalent integration products and technology stacks.
– Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
– Exceptional attention to detail and organization.

Job Features

Job CategoryCustomer Success Fulfillment
SenioritySenior IC / Tech Lead
Base Salary$20,000 - $30,000
Recruiterjames.li@ocbridge.ai

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