East Palo Alto
Posted 5 months ago
| About The Company Founded in 2014, this leading technology company specializes in cutting-edge lidar sensors essential for a range of advanced applications. Renowned for its innovations in high-precision and reliable sensing solutions, it plays a pivotal role in the fields of autonomous vehicles, robotics, and smart infrastructure. The company is committed to pushing the boundaries of lidar technology, delivering state-of-the-art products that serve a global market. Responsibilities – Cultivate positive connections with clients through various communication channels such as phone, email, and online chat, ensuring outstanding customer service. – Support the sales team by conducting market research, developing potential leads, collecting client information, and creating comprehensive client profiles. – Manage communication-related to client contracts, oversee order execution, track shipments, confirm deliveries, handle invoicing, process payments, and manage other sales procedures and transactions. – Address post-sales service matters, including returns, exchanges, and complaints promptly, ensuring timely resolution of customer issues. – Coordinate interdepartmental communication to facilitate timely order fulfillment and address potential logistics issues. Qualifications: – A Bachelor’s degree or higher in fields such as marketing, business administration, electronics, software, optics, or mechanical engineering is preferred. – Experience in sales support and project assistance, especially with a focus on significant client service, is advantageous. – Proficient in using office software, such as Microsoft Office. – Strong stress tolerance and problem-solving abilities to efficiently navigate a fast-paced environment. – Flexibility with working hours to manage communications across multiple time zones. |
Job Features
| Job Category | Sales Support |
| Seniority | Junior / Mid IC |
| Base Salary | $80,000 - $120,000 |
| Recruiter | nicole.wong@ocbridge.ai |
