Marshall, US-United States
Posted 2 weeks ago
| About The Company This company is a prominent global player in the field of advanced battery technology. They specialize in the design and manufacture of high-performance lithium-ion batteries, which are widely utilized in electric vehicles and energy storage systems. With a strong emphasis on research and innovation, the company has established itself as a key partner for numerous automotive and energy firms around the world. Their products are known for their exceptional quality, efficiency, and safety, driving significant progress in sustainable energy solutions. Key Responsibilities – Provide first-level or second-level support to remote users or on-site users for hardware and software issues, including troubleshooting and resolving technical problems. – Assist in the installation, configuration, and maintenance of computer systems, software, and networks. – Respond to user inquiries, diagnose issues, and offer solutions in a timely and efficient manner. – Maintain accurate records of all support requests, resolutions, and follow-up actions. – Collaborate with other IT team members to implement and improve IT processes and solutions. – Ensure the security and integrity of the company’s IT infrastructure and security policy. – Manage IT assets in areas. – Assist in the development and implementation of IT policies and procedures. – Provide training and support to end-users on various software applications and systems. – Stay updated with the latest industry trends and technologies to provide innovative support solutions. Qualifications – Bachelor’s degree in Information Technology, Computer Science, or related field. – 1 year work or intern experience in related domain. – Proven experience as an IT Support Engineer or similar role. – Strong knowledge of operating systems such as Windows 10/11, Windows Server, Active Directory, network configurations, Microsoft Office, M365, and hardware components. – Excellent problem-solving skills and attention to detail. – Ability to work independently and as part of a team. – Proficient oral, written in both English & Mandarin is required. – Strong communication skills, both written and verbal. – Customer-focused mindset with a commitment to providing high-quality service. – Team spirit and user satisfaction driven |
Job Features
| Job Category | Systems & Networking |
| Seniority | Senior IC / Tech Lead |
| Base Salary | $100,000 - $160,000 |
| Recruiter | osman.ho@ocbridge.ai |
