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San Jose, US-United States, Seattle, US-United States
Posted 6 days ago
| About The Company This company pioneers short-form video creation and social engagement, boasting a vast, engaged user base. Its platform empowers users with creative tools, filters, and effects. With a diverse content ecosystem, it's a hub of creativity and expression. The proprietary algorithm ensures personalized content feeds, enhancing user engagement and satisfaction. This company wields significant influence on digital media, making it an invaluable partner for innovative collaborations and marketing endeavors. Team Introduction The AML Machine Learning Systems team provides E2E machine learning experience and machine learning resources for the company. The team builds heterogeneous ML training and inference systems based on GPU and AI chips and advances the state-of-the-art of ML systems technology to accelerate models such as stable diffusion and LLM. The team is also responsible for research and development of hardware acceleration technologies for AI and cloud computing, via technologies such as distributed systems, HPC, and RDMA networking. The team is reinventing the ML infra for large scale language models. We have published papers at top tier conferences such as SIGCOMM, NSDI, EuroSys, OSDI, SOSP, MLSys, NeurIPS, etc. Responsibilities - Participating in online architecture design and optimization centered around deep model inference tasks, achieving high concurrency and throughput in large-scale online systems. - Participating in the establishment of a comprehensive system covering stability, disaster recovery, R&D efficiency, and cost, enhancing overall system stability. - Participating in the design and implementation of end-to-end online pipeline systems with multiple models, plugins, and storage-computation components, enabling agile, flexible, and observable continuous delivery. - Collaborating closely with the MLE for optimization of algorithms and systems. - Being proactive, optimistic, highly responsible, and demonstrating meticulous work ethic, as well as possessing strong team communication and collaboration skills. Minimum Qualifications - Experience in backend or infrastructure engineering, focusing on scalable APIs, distributed systems, or real-time data pipelines. - Hands-on experience building reusable infrastructure for multi-channel applications. - Strong expertise in high-performance computing, microservices, and cloud-native architectures. - Familiarity with leveraging LLMs, NLP, and common machine learning techniques for customer engagement and personalization. - Strong problem-solving mindset, with experience driving technical execution in cross-functional teams. Minimum Qualifications - Excellent coding skills, strong understanding of data structures, and fundamental knowledge of algorithms. Proficiency in programming languages such as C/C++, Java, Go, Python, etc. - Familiarity with deep learning models and its applications, such as ResNet, BERT, etc. - Rich experience in online architecture, with the ability to troubleshoot independently. - Strong sense of responsibility, good learning ability, communication skills, and self-motivation. Preferred Qualifications - Experience in the architecture of recommendation/advertising/search online and offline systems. - Understanding of GPU hardware architecture, familiarity with GPU software stack (CUDA, cuDNN), and experience in GPU performance analysis. |
Job Features
| Job Category | AI Engineering |
| Seniority | Junior / Mid IC |
| Base Salary | $120,000 - $310,000 |
| Recruiter | loonat@ocbridge.ai |
| About The Company This innovative e-commerce platform revolutionizes online shopping by blending social interaction with the buying experience. Launched in 2015, it allows users to connect with friends and other shoppers to secure bulk discounts on a wide array of products, ranging from everyday essentials to electronics. With a focus on value and affordability, it has rapidly gained traction among budget-conscious consumers, reshaping the landscape of online retail in its region. Responsibilities - Develop partnerships with merchandise partners, manufacturers, and brands. Focus on categories selections to increase overall value, in alignment with business and customer needs. - Assist merchandise partners in establishing themselves on the platform and their growth. Guide merchandise partners in developing comprehensive plans including market positioning, product planning, brand marketing, and operational strategies. - Propose innovative ideas based on the current status of the categories, as well as create and implement projects through resource integration and merchant guidance. - Conduct industry analysis reports, explore potential customer needs through data analysis, and adjust strategies accordingly based on market trends. Required skills / Minimum Qualifications - 8+ years of operational experience, including but not limited to experience in brand management or platform operations. - Extensive connections and relationships with local seller and vendor networks is a plus. - Strong data analysis skills, able to analyze industry trends and project management through data, and summarize conclusions. - Possesses market exploration and marketing innovation capabilities, capable of guiding overall merchant marketing plans. - Excellent problem-solving skills, self-motivation, ability to think strategically and adapt quickly to changes. - Ability to work under pressure and manage logistics during high-demand periods. |
Job Features
| Job Category | Business Development |
| Seniority | Senior IC / Tech Lead |
| Base Salary | $100,000 - $160,000 |
| Recruiter | arias@ocbridge.ai |
| About The Company This innovative e-commerce platform revolutionizes online shopping by blending social interaction with the buying experience. Launched in 2015, it allows users to connect with friends and other shoppers to secure bulk discounts on a wide array of products, ranging from everyday essentials to electronics. With a focus on value and affordability, it has rapidly gained traction among budget-conscious consumers, reshaping the landscape of online retail in its region. Responsibilities - Develop partnerships with merchandise partners, manufacturers, and brands. Focus on categories selections to increase overall value, in alignment with business and customer needs. - Assist merchandise partners in establishing themselves on the platform and their growth. Guide merchandise partners in developing comprehensive plans including market positioning, product planning, brand marketing, and operational strategies. - Propose innovative ideas based on the current status of the categories, as well as create and implement projects through resource integration and merchant guidance. - Conduct industry analysis reports, explore potential customer needs through data analysis, and adjust strategies accordingly based on market trends. Required skills / Minimum Qualifications - 8+ years of operational experience, including but not limited to experience in brand management or platform operations. - Extensive connections and relationships with local seller and vendor networks is a plus. - Strong data analysis skills, able to analyze industry trends and project management through data, and summarize conclusions. - Possesses market exploration and marketing innovation capabilities, capable of guiding overall merchant marketing plans. - Excellent problem-solving skills, self-motivation, ability to think strategically and adapt quickly to changes. - Ability to work under pressure and manage logistics during high-demand periods. |
Job Features
| Job Category | Business Development |
| Seniority | Senior IC / Tech Lead |
| Base Salary | $100,000 - $160,000 |
| Recruiter | audrey.liu@ocbridge.ai |
| About The Company A global leader in supply chain and logistics solutions, offering end-to-end services that help businesses streamline their operations. From sourcing and warehousing to transportation and distribution, we provide customized solutions that drive efficiency and ensure seamless connectivity across the globe. With a focus on innovation and technology, we help our clients navigate complex supply chain challenges and achieve their business goals. Position Description Strategic Leadership: - Develop and implement short- and long-term strategies aligned with company goals. - Identify and execute improvements in freight routing, load consolidation, and transportation models to support cost reduction and service excellence. Operational Excellence: - Define and manage KPIs to measure operational performance across freight modes. - Oversee daily operations, including order management, shipment tracking, and exception handling. - Ensure compliance with internal processes and external regulatory standards. - Lead initiatives to implement or optimize CargoWise and other transportation management systems (TMS). - Monitor industry trends and recommend improvements aligned with emerging best practices. Customer Satisfaction: - Partner closely with the commercial and customer service teams to understand client requirements and enhance service levels. - Ensure accurate and on-time delivery, resolving issues efficiently to maintain customer trust. - Analyze freight costs and identify opportunities for optimization, supporting rate negotiations and vendor selection. Risk Management: - Identify operational risks and develop mitigation strategies. - Implement contingency plans for disruptions in the freight network. Reporting and Analytics: - Provide regular performance updates and insights to senior leadership. - Use data to support decisions on vendor selection, route planning, and budget optimization. Team Management: - Lead, mentor, and develop a team of freight and logistics professionals. - Foster a culture of accountability, efficiency, and continuous learning. - Set clear objectives, conduct performance reviews, and support professional growth. Qualification and Skill Requirements - Bachelor’s degree in Supply Chain Management, Business Administration, or a related field; Master’s degree preferred. - Minimum of 10 years’ experience in freight operations, logistics, or supply chain management, including leadership roles. - Strong proficiency in CargoWise and transportation management systems (TMS); familiarity with digital freight and automation tools is a plus. - Strong analytical and problem-solving skills with a focus on process optimization. - Excellent interpersonal and communication skills; ability to collaborate across departments and regions. - In-depth knowledge of international shipping, freight compliance, and regulatory requirements. |
Job Features
| Job Category | General Operation |
| Seniority | Manager / Senior Manager |
| Base Salary | $120,000 - $140,000 |
| Recruiter | wendy.mu@ocbridge.ai |
| About The Company A global leader in supply chain and logistics solutions, offering end-to-end services that help businesses streamline their operations. From sourcing and warehousing to transportation and distribution, we provide customized solutions that drive efficiency and ensure seamless connectivity across the globe. With a focus on innovation and technology, we help our clients navigate complex supply chain challenges and achieve their business goals. Position Description Sales Strategy Development: - Develop and implement a sales strategy focused on acquiring new customers and penetrating new markets. - Analyze industry trends and competitive dynamics to inform business development efforts. - Establish ambitious but achievable sales targets aligned with new business revenue objectives. New Business Development: - Identify, engage, and convert prospective clients to drive new account growth. - Leverage personal industry experience and existing business relationships to accelerate sales cycles. - Build a qualified pipeline and maintain a clear plan to meet or exceed the $5M new customer revenue target by the end of 2025. - Collaborate with marketing and internal teams to craft tailored outreach strategies that resonate with target industries. Sales Operations: - Design and implement efficient sales processes and tools to support lead generation and conversion. - Monitor KPIs to evaluate performance, identify bottlenecks, and take proactive action when necessary. - Ensure consistent and accurate forecasting and sales reporting for new business. Customer Engagement and Handoff: - Lead the onboarding and transition of new customers to ensure a positive initial experience. - Coordinate with account management teams to ensure long-term client retention after acquisition. Qualification and Skill Requirements - Bachelor’s degree in business administration, Sales, Marketing, or related field. - 10+ years of experience in the logistics or supply chain industry, with a strong track record of new business acquisition and sales leadership. - Demonstrated ability to independently develop new accounts and contribute significantly to revenue growth. - Proven ability to bring an existing sales pipeline and industry contacts that support immediate business development efforts. - Strong understanding of logistics solutions and customer requirements, particularly within the high-tech sector. - Exceptional communication, negotiation, and presentation skills. - Proficiency in Salesforce or similar CRM platforms. - Highly analytical, organized, and results-driven with a strong sense of ownership. - Ability to thrive in a fast-paced, goal-oriented environment. - Familiarity with compliance, safety, and regulatory requirements in freight and logistics operations. |
Job Features
| Job Category | Business Development |
| Seniority | Director / Senior Director |
| Base Salary | $140,000 - $160,000 |
| Recruiter | yuxuan.sheng@ocbridge.ai |
| About The Company This company offers a comprehensive suite of technology solutions tailored for the restaurant industry. Their platform streamlines operations with tools for order management, payments, and customer engagement. With features like digital menus, online ordering, and detailed analytics, they empower restaurant owners to optimize their workflows, enhance customer experiences, and drive growth in a competitive market. What’s the role We are looking for a detail-oriented and proactive Merchant Services Operations Assistant to support the daily operations of our merchant services department. This role involves assisting with merchant onboarding, transaction monitoring, customer support, and ensuring compliance with industry regulations. The ideal candidate will have strong organizational skills and the ability to manage multiple tasks efficiently in a fast-paced environment. Key Responsibilities - Assist with the merchant onboarding process, including reviewing applications, verifying documents, and coordinating approvals. - Support daily transaction monitoring to identify potential fraud, chargebacks, or unusual activities. - Handle merchant inquiries via phone, email, or ticketing systems, resolving issues related to payment processing, terminals, and account settings. - Maintain and update merchant records, ensuring all documentation complies with industry standards and regulations. - Work closely with payment processors and banks to facilitate smooth transactions and resolve disputes. - Assist in chargeback management, helping merchants with documentation and resolution procedures. - Generate reports related to transaction volumes, risk assessments, and operational performance. - Coordinate internal processes between merchant services, risk management, compliance, and finance teams to ensure seamless workflows. - Facilitate internal communication, ensuring relevant teams are informed of operational updates, merchant issues, and process changes. Qualifications & Requirements - Bachelor’s degree in Business Administration, Finance, or a related field (preferred but not required). - 1-3 years of experience in an Operations Assistant role (preferred but not required). - Fluent in English and Mandarin (spoken and written). - Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM systems. - Strong analytical and problem-solving skills with attention to detail. - Excellent communication and customer service skills. - Ability to handle sensitive financial data with confidentiality. |
Job Features
| Job Category | Business Development |
| Seniority | Junior / Mid IC |
| Base Salary | $35,000 - $50,000 |
| Recruiter | yuxuan.sheng@ocbridge.ai |
Atlanta, US-United States, Boston, US-United States, Chicago, US-United States, Los Angeles, US-United States, New Jersey, US-United States, New York, US-United States
Posted 3 weeks ago
| About The Company This company offers a comprehensive suite of technology solutions tailored for the restaurant industry. Their platform streamlines operations with tools for order management, payments, and customer engagement. With features like digital menus, online ordering, and detailed analytics, they empower restaurant owners to optimize their workflows, enhance customer experiences, and drive growth in a competitive market. What you bring to the table: Customer Onboarding: - Work autonomously under the guidance of the Onboarding Manager to achieve monthly activation goals, prioritize tasks based on customer needs and our requirements, and deliver high-quality customer interactions. Project Management: - Utilize your project management skills to design and implement the onboarding process, ensuring customers are always informed of their progress and next steps. - Coordinate with various departments to ensure a seamless onboarding process. - Manage onboarding schedules and timelines to meet project deadlines. - Track and report on onboarding progress and outcomes. - Gather feedback to continuously improve the products. Relationship Management: - Serve as the primary point of contact for new customers during/after the onboarding period. - Build and maintain strong relationships with key stakeholders. - Address and resolve any issues or concerns that arise during/after the onboarding process. Continuous Improvement: - Identify opportunities for enhancing customer experience. - Collaborate with Customer Success, Product, Service, and Sales teams to implement improvements. - Stay up-to-date with industry best practices and trends in customer onboarding. - Create & lead an onboarding plan - Conduct onsite onboarding sessions for new customers. Conducting remote site assessments to determine the networking needs. Collaborate with restaurant owners during the Go-Live phase, creating onboarding plans that ensure a high-quality implementation experience within the timeline. - Empower restaurant owners and staff to use the POS system to establish best practices for managing daily operations. Provide ongoing support and guidance to ensure full integration and understanding of our offerings. - Manage several onboarding engagements simultaneously in your region. Qualifications - Excellent communication, organizational, and influencing skills in both English and Chinese. Strong interpersonal skills and the ability to build relationships. - Bachelor Degree - Experience in a role responsible for customer satisfaction and business operations, for instance a Restaurant GM - Optional: experience using POS (Point of Sale) software in the service industry - Proven experience in customer onboarding, training, or customer success roles - Success operating independently and navigating competing priorities in a constantly changing environment - Experience with Salesforce CRM - Experience working in the tech industry or for a SAAS company - Experience in Product Manager or Project Manager role is a plus - Any network certificate (ie. CCNA/CCNP) is a plus |
Job Features
| Job Category | Customer Experience Management |
| Seniority | Junior / Mid IC |
| Base Salary | $50,000 - $70,000 |
| Recruiter | nina.li@ocbridge.ai |
| About The Company This leading global tech firm is renowned for its diverse portfolio that spans online gaming, digital services, and e-commerce. With a strong presence in the gaming industry, the company develops and publishes a variety of popular titles enjoyed by millions worldwide. It also plays a pivotal role in offering cloud-based solutions, digital media services, and innovative content creation. By partnering with international giants, the company has expanded its reach and continues to drive technological advancements, connecting millions of users and businesses across the globe. Responsibilities - Design and maintain robust network architectures that support game development, testing, and operational efficiencies - Configure and optimize network equipment including routers, switches, firewalls, and load balancers to ensure minimal latency - Implement and manage network security measures to protect game assets and data from threats and vulnerabilities - Monitor network performance and troubleshoot complex network issues to minimize downtime and disruption to our teams - Maintain existing on-premise and cloud servers - Collaborate with game development teams to address network-related challenges - Establish and maintain network documentation, diagrams, and standard operating procedures - Perform capacity planning and bandwidth management to ensure optimal network performance for development and office environments - Implement disaster recovery protocols and redundancy systems to ensure business continuity - Research and evaluate emerging network technologies - Provide technical guidance on network-related tasks or projects - Coordinate with third-party service providers where applicable Essential Qualifications - 3+ years of proven experience in network engineering, preferably in gaming or high-traffic digital environments - Proficient in configuring and managing enterprise-grade network equipment (Cisco, Fortigate, etc.) - Strong understanding of network protocols (TCP/IP, UDP, DNS, DHCP, HTTP/S) - Experience with firewalls, VPNs, and network security best practices - Knowledge of load balancing technologies and content delivery networks (CDNs) - Strong troubleshooting skills and ability to resolve complex network issues - Effective communication and organizational skills - Strong analytical and problem-solving abilities - Proficiency in French, English and Chinese (preferred) Preferred Qualifications - CCNP, NSE or equivalent network certifications - Familiarity with cloud networking concepts (AWS, Azure, or GCP) - Experience with software-defined networking (SDN) and network automation tools - Knowledge of QoS implementation for real-time applications - Familiarity with monitoring tools like PRTG, SolarWinds, or Grafana - Understanding of low-latency network optimization techniques |
Job Features
| Job Category | Backend |
| Seniority | Senior IC / Tech Lead |
| Base Salary | $100,000 - $120,000 |
| Recruiter | wendy.mu@ocbridge.ai |
| About The Company This innovative e-commerce platform revolutionizes online shopping by blending social interaction with the buying experience. Launched in 2015, it allows users to connect with friends and other shoppers to secure bulk discounts on a wide array of products, ranging from everyday essentials to electronics. With a focus on value and affordability, it has rapidly gained traction among budget-conscious consumers, reshaping the landscape of online retail in its region. Responsibilities - Develop partnerships with merchandise partners, manufacturers, and brands. Focus on categories selections to increase overall value, in alignment with business and customer needs. - Assist merchandise partners in establishing themselves on the platform and their growth. Guide merchandise partners in developing comprehensive plans including market positioning, product planning, brand marketing, and operational strategies. - Propose innovative ideas based on the current status of the categories, as well as create and implement projects through resource integration and merchant guidance. - Conduct industry analysis reports, explore potential customer needs through data analysis, and adjust strategies accordingly based on market trends. Requirement - 8+ years of operational experience, including but not limited to experience in brand management or platform operations. - Extensive connections and relationships with local seller and vendor networks is a plus. - Strong data analysis skills, able to analyze industry trends and project management through data, and summarize conclusions. - Possesses market exploration and marketing innovation capabilities, capable of guiding overall merchant marketing plans. - Excellent problem-solving skills, self-motivation, ability to think strategically and adapt quickly to changes. - Ability to work under pressure and manage logistics during high-demand periods. |
Job Features
| Job Category | Business Development |
| Seniority | Senior IC / Tech Lead |
| Base Salary | $100,000 - $160,000 |
| Recruiter | yuxuan.sheng@ocbridge.ai |
| About The Company This innovative e-commerce platform revolutionizes online shopping by blending social interaction with the buying experience. Launched in 2015, it allows users to connect with friends and other shoppers to secure bulk discounts on a wide array of products, ranging from everyday essentials to electronics. With a focus on value and affordability, it has rapidly gained traction among budget-conscious consumers, reshaping the landscape of online retail in its region. Responsibilities - Develop and implement recruitment plans based on the company’s business development needs, and carry out specific recruitment activities to ensure the successful completion of recruitment tasks. - Conduct in-depth position analysis, drive recruitment progress, including but not limited to organizing and implementing specific recruitment matters: talent resume screening, recommendations, recruitment effectiveness evaluation, and process optimization. - Support other HR-related projects and tasks based on company development needs, report HR-related situations and issues to superiors in a timely manner, and provide improvement suggestions. Required skills / Minimum Qualifications - Bachelor’s degree or above. - Over 5 years of recruitment experience, preferably with experience in the E-commerce industry; familiar with various recruitment channels, recruitment processes, proficient in various interview methods and communication skills. - Understanding of local labor laws and company policies. - Proficiency in English and local language as working languages, with fluency in Mandarin preferred. - Strong communication, coordination, and problem-solving skills; proactive with good teamwork awareness and strong logical reasoning. |
Job Features
| Job Category | Business Development |
| Seniority | Senior IC / Tech Lead |
| Base Salary | $120,000 - $180,000 |
| Recruiter | nicole.wong@ocbridge.ai |
| About The Company A leading innovator in lidar technology, this company specializes in designing advanced sensors that enable precise 3D mapping of environments. Their solutions are trusted across various industries, including automotive, smart cities, and industrial automation. By delivering high-performance, cost-effective, and compact lidar systems, they empower the next generation of autonomous driving, robotics, and infrastructure projects. What You Will Do - Design board-level solutions consisting of mixed-signal circuitry with high-speed ADC, FPGAs, MPSoCs, MCU, DDR/LPDDR, high-speed LVDS, MIPI, Multi-G Ethernet Phy, SPI, clocking, PLL, I2C, DC converters etc. - Be responsible for the design, starting with concept and architecture, followed by schematic design and layout, fabrication and assembly with coordination and kitting with the assembly house, and final testing and integration. - Own the PCB schematic and layout design with OrCAD and Allegro, work with layout engineers. Responsible for running circuitry simulation with PSPICE or other simulation tools, and board bring-up, debugging. - Work with interdisciplinary functional teams including FW/SW, ME, Systems, Mfg. from concept phase to mass production. - Work with NPI team to provide guidance on the PCBA testing including test items, procedures, pass/fail criteria. Who You Are - A bachelor's degree in Electrical Engineering or equivalent with 10+ years of working experience in high-speed, mixed-circuit board-level design containing ADCs, FPGAs, SoCs & MCUs. OR a Master/Ph.D. plus 6+ years of working experience in the field. - Must have plenty of experience in highspeed circuit design/debugging with good understanding of parasitic effect and impedance control. - Must be proficient in using all necessary testing and measurement tools and techniques at or above 1 GHz. - Able to work with the manufacturer and supplier to support volume ramp and PCB quality control. - Experience with FW/SW (C++, Python, Verilog) is a plus; experience with the ASIC development cycle is a big plus but not necessary. - A good and reliable team player with good communication (verbal/written) skills. Highly self-motivated, can continually strive for excellence, and can thrive under pressure. |
Job Features
| Job Category | Embedded Systems |
| Seniority | Staff IC / Senior Staff IC / Architect |
| Base Salary | $160,000 - $190,000 |
| Recruiter | yuxuan.sheng@ocbridge.ai |
Chicago, US-United States, New York, US-United States, San Francisco, US-United States
Posted 1 month ago
| About The Company This company offers a comprehensive suite of technology solutions tailored for the restaurant industry. Their platform streamlines operations with tools for order management, payments, and customer engagement. With features like digital menus, online ordering, and detailed analytics, they empower restaurant owners to optimize their workflows, enhance customer experiences, and drive growth in a competitive market. Job Description - Identify and develop new business opportunities within the restaurant and foodservice industry. - Generate and maintain a robust sales pipeline through cold calling, networking, and client referrals. - Develop and maintain relationships with restaurant owners, distributors, and industry partners. - Understand customer needs and propose customized solutions using our suite of restaurant technology products. - Collaborate with internal teams to create compelling proposals and sales presentations. - Stay informed about industry trends, competitor activities, and emerging technologies. - Negotiate contracts and close deals to achieve and exceed sales targets. - Participate in industry events, trade shows, and networking opportunities to promote our brand and solutions. - Provide ongoing support and consultation to clients, ensuring customer satisfaction and retention. Requirement - Proven track record of successful B2B sales, preferably in SaaS, restaurant technology, or foodservice solutions. - Excellent communication skills, both verbal and written, with the ability to build strong client relationships. - Self-motivated and results-driven, capable of working independently to achieve sales goals. - Strong problem-solving and negotiation skills with an entrepreneurial mindset. - Proficiency in CRM software, Microsoft Office Suite (Excel, PowerPoint), and other sales tools. - Bilingual proficiency (English & Chinese) is a plus, as many clients are within the Asian restaurant market. - Ability to travel as needed within the assigned sales territory. |
Job Features
| Job Category | Business Development |
| Seniority | Junior / Mid IC |
| Base Salary | $60,000 - $80,000 |
| Recruiter | osman.ho@ocbridge.ai |
Atlanta, US-United States, Boston, US-United States, Chicago, US-United States, Los Angeles, US-United States, New Jersey, US-United States, New York, US-United States
Posted 1 month ago
| About The Company This company offers a comprehensive suite of technology solutions tailored for the restaurant industry. Their platform streamlines operations with tools for order management, payments, and customer engagement. With features like digital menus, online ordering, and detailed analytics, they empower restaurant owners to optimize their workflows, enhance customer experiences, and drive growth in a competitive market. Job Description Customer Onboarding: - Work autonomously under the guidance of the Onboarding Manager to achieve monthly activation goals, prioritize tasks based on customer needs and our requirements, and deliver high-quality customer interactions. Project Management: - Utilize your project management skills to design and implement the onboarding process, ensuring customers are always informed of their progress and next steps. - Coordinate with various departments to ensure a seamless onboarding process. - Manage onboarding schedules and timelines to meet project deadlines. - Track and report on onboarding progress and outcomes. - Gather feedback to continuously improve the products. Relationship Management: - Serve as the primary point of contact for new customers during/after the onboarding period. - Build and maintain strong relationships with key stakeholders. - Address and resolve any issues or concerns that arise during/after the onboarding process. Continuous Improvement: - Identify opportunities for enhancing customer experience. - Collaborate with Customer Success, Product, Service, and Sales teams to implement improvements. - Stay up-to-date with industry best practices and trends in customer onboarding. - Create & lead an onboarding plan - Conduct onsite onboarding sessions for new customers. Conducting remote site assessments to determine the networking needs. Collaborate with restaurant owners during the Go-Live phase, creating onboarding plans that ensure a high-quality implementation experience within the timeline. - Empower restaurant owners and staff to use the POS system to establish best practices for managing daily operations. Provide ongoing support and guidance to ensure full integration and understanding of our offerings. - Manage several onboarding engagements simultaneously in your region. Requirement - Excellent communication, organizational, and influencing skills in both English and Chinese. Strong interpersonal skills and the ability to build relationships. - Bachelor Degree - Experience in a role responsible for customer satisfaction and business operations, for instance a Restaurant GM - Optional: experience using POS (Point of Sale) software in the service industry - Proven experience in customer onboarding, training, or customer success roles - Success operating independently and navigating competing priorities in a constantly changing environment - Experience with Salesforce CRM - Experience working in the tech industry or for a SAAS company - Experience in Product Manager or Project Manager role is a plus - Any network certificate (ie. CCNA/CCNP) is a plus |
Job Features
| Job Category | Customer Experience Management |
| Seniority | Junior / Mid IC |
| Base Salary | $50,000 - $70,000 |
| Recruiter | levana.lyu@ocbridge.ai |
| About The Company This company offers a comprehensive suite of technology solutions tailored for the restaurant industry. Their platform streamlines operations with tools for order management, payments, and customer engagement. With features like digital menus, online ordering, and detailed analytics, they empower restaurant owners to optimize their workflows, enhance customer experiences, and drive growth in a competitive market. Job Description - 1-3 years of experience of financial accounting experience - Assist with financial audits and financial statement preparation, and financial consultation - Files federal, state and local tax documents by preparing sales tax returns, payroll tax returns and other tax-related tasks - Comply with federal, state, and local financial, legal requirements by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions - Reconcile the company's bank statements and general ledgers - Support month-end and year-end close process - Perform assigned duties as needed Qualifications - A BA/BS degree in Accounting, or an equivalent field is required - 3+ years of proven experience as an Accountant or similar role - Bilingual in English and Mandarin is required - Experience with tax returns, reconciliations and auditing - Experience with financial statement preparation and facilitating bank reconciliation - Experience with general ledger functions and the month-end/year-end close process - Accuracy and attention to detail - Experience with accounting software and data entry |
Job Features
| Job Category | Accounting |
| Seniority | Junior / Mid IC |
| Base Salary | $60,000 - $80,000 |
| Recruiter | nicole.wong@ocbridge.ai |
| About The Company This company offers a comprehensive suite of technology solutions tailored for the restaurant industry. Their platform streamlines operations with tools for order management, payments, and customer engagement. With features like digital menus, online ordering, and detailed analytics, they empower restaurant owners to optimize their workflows, enhance customer experiences, and drive growth in a competitive market. Job Description - Build and run multiple environments in AWS using Infrastructure as code methods. - Build and own tooling to automate the infrastructure management - Implement best practices with developers to enable proactive monitoring, continuous deployment, automated testing, and quality control. - Share an on-call rotation and be an escalation contact for service incidents - Manage and administer multiple AWS accounts, from security to cost management. Qualifications - Degree in Computer Science - Industrial experience with Amazon Web Services - Experience in web development and operations - Strong experiences with Linux/Unix operating system administration, and configuration management tools. - Ability to automate processes in various script languages, including Python, Perl, and Shell - Takes a measure twice, cut once approach to changing the infrastructure - Strong knowledge of AWS services functionalities, limitations and cost estimation. - Strong knowledge of AWS system, networking and security administration, Cloudformation, including AWS CLI - Strong knowledge of SQL databases, and No-SQL databases available in AWS. Ability to do essential database administration for MySQL/Postgresql and MongoDB or AWS equivalents - Working experiences with disaster recovery processes - Knowledge of system monitoring and automatic scaling in AWS environment - Hands-on experiences in Microservices, Docker, Kafka, Kubernetes - Knowledge of best practices for a highly available, high-performance SaaS service architecture - Working experiences in CI/CD |
Job Features
| Job Category | Software_TBD |
| Seniority | Junior / Mid IC |
| Base Salary | $80,000 - $90,000 |
| Recruiter | sunny.h@ocbridge.ai |
